Face Time


In these days of Facebook, Twitter, IM, email, texting, pixting etc., we often overlook the importance of actually talking to someone in person, or, at the very least, talking to people by phone.  Despite the proliferation of technology that allows us to exchange multiple forms of information nearly instantaneously, the best way to make sure your message is understood is still face-to-face communication.

Sure, the most common comment I hear when I ask groups about what they’re biggest complaint at work is, you guessed it, too many meetings. Imagine what work would be like though without meetings, everything done only via email, Sharepoint, messaging and phone. How would a team of people reach consensus on the the best approach to delivering a project? How would an organization thrash out a new strategy or direction? How long would it take your customers to jump ship to another supplier who cared enough to take the time to come and talk to them?

We learn more through face to face meetings by listening to what people say, how they say it, and their body language than is possible by any other means. Research has shown that only 10% of the message is the actual words used. The rest is split between body language and tone of voice.  So turned around, 90% of communication is non-verbal.

Technology has brought us the ability to share information quickly and effectively anywhere in the world, but to communicate, to really communicate, the best way is still to talk to people face to face, see what they’re saying, and listen to whole message.

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